All orders are shipped via USPS with insurance equal to the purchase price. Please see domestic shipping options and costs below.
Domestic Shipping Options
USPS First Class with Insurance
$5 flat rate
USPS Priority with Insurance
$8 flat rate
USPS Express with Insurance
$34 flat rate
International Shipping- United Kingdom & Canada*
USPS First Class International with Insurance- UK
$17 flat rate
USPS First Class International with Insurance- Canada
$13 flat rate
Easy Returns & Exchanges
I want to create something that you will love! If you are not happy with your purchase, please contact me within 14 days after receiving your item. I will do my best to work out a solution and depending on the situation, issue a refund, exchange or store credit (shipping costs are not refundable.) Please insure your return (equal to the purchase price.)
Refunds (minus shipping costs) will be issued after I receive your returned item. Items must be returned in unused condition in the original box and safely packaged and insured. Please provide tracking number of your return, as this will be used as your Return Authorization Number.
Any custom designed piece is not eligible for return or exchange. I always aim to create the piece as requested and work to maintain great communication during the creating process (emails, photos of process, sketches, etc.) of custom orders to ensure you are happy with the final piece.
If an item breaks long after you've received it, I will be happy to repair it (shipping will not be reimbursed and sometimes I cannot repair if damaged beyond my ability to repair.)
Please let me know what needs to be repaired and send a photo of the damaged piece to firstname.lastname@example.org with your contact information. I will do my best to repair your piece. Just send me the item back and I will repair and ship it right back to you! If your piece cannot be repaired, I will contact you with alternative options. No refunds will be issued to damaged pieces.
Please send items with insurance and tracking number as this will be used as your Return Authorization Number.
*International Shipping Disclaimer
You, the buyer, are responsible for any import duties, taxes, tariffs, handling fees, customs clearance charges, etc. required by your country for importing consumer goods and are not included in the item price or postage cost. These charges are the buyer's responsibility. We do not collect this beforehand and cannot give you an estimate of the cost.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees.
If you require products delivered by a certain date, please email email@example.com to verify product availability. Danielle Cadef Designs does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
Danielle Cadef Designs is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Danielle Cadef Designs cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Please contact us if you have any questions or concerns. You can fill out the contact form or email firstname.lastname@example.org.